Thank you for supporting our artisan boutique. Please review our shipping timeframes and return conditions before placing your order.

Shipping Within New Zealand

• Courier Service: We ship nationwide using tracked courier services.

• Processing Time: Standard orders are dispatched within 2–4 business days.

• Candle Refill Turnaround: Refill orders take 5–7 business days to process once we receive your empty jar.

• Local Drop-off: You may drop off your empty refill jars to our home office by prior arrangement.

Shipping to Australia

• Eligible Products: All retail items (candles, gypsum cement items, and Kawakawa Balm) can be shipped to Australia.

• Exclusions: Candle refill services are strictly unavailable for addresses outside of New Zealand.

• Delivery Times: International shipping usually takes 5–10 business days after dispatch.

• Customs & Duties: Customers are responsible for any local import taxes or duties applied by Australian customs.

International Shipping (Rest of the World)

• Delivery Timeframe: Estimated 7-15 business days via standard tracked airmail.

• Eligible products: All boutique items, including our handcrafted candles and individual personal-use kawakawa balms.

• Tracking: Fully tracked from dispatch to delivery. A tracking number will be automatically emailed to you the moment your package leaves our studio.

• Customs & Duties: International orders may be subject to local import taxes, customs duties, or fees levied by the destination country. These charges are the responsibility of the recipient.

Returns & Exchanges

• Artisan Items: Because our products are handmade, we do not offer refunds for minor aesthetic variations or change of mind.

• Kawakawa Balm: Due to hygiene standards, all balm sales are final. We’re unable to accept returns for skin sensitivities or allergies.

• Damaged Items: If your order arrives broken or damaged by the courier, please email us within 48 hours of delivery with a photo of the packaging and item. We will arrange a replacement or refund immediately.

• Refill Transit Damage: If an empty jar breaks in transit to us, the customer is responsible. We will offer a plain jar alternative or a store discount for the refill value, but shipping remains at the customer's expense.

Need Help?

Have a question about your delivery or need to arrange a drop-off? Contact us at: koruahi@hotmail.co.nz